Human Resources Director

Overview

To lead the CSC HR Service Delivery Team and develop a work culture that fosters service excellence, customer focus and business process knowledge; to provide leadership for all of the services delivered by the HR Service Delivery Team.

Responsibilities

General Cross-Functional

• Manage the overall delivery of centralized HR services to Business Groups. This includes highlighting potential resource issues (i.e., resource shortages and excess by work areas), ensuring timely and quality service delivery, and managing risks / issues.
• Provide leadership and direction to the CSC HR Function Leads. Clearly define and communicate roles and expectations to CSC HR team members.
• Ensure that Leads and Analysts are responsive to incoming calls / queries, provide first level identification, issue documentation, resolution and escalation as required.
• Act as a point of escalation within CSC HR for complaints and service issues to ensure swift resolution and customer satisfaction.
• Ensure adherence to RGM HR policies and procedures. Work with Business Groups to ensure that centralized / standardized SAP eHR processes are adopted and implemented appropriately.

Service Management and Continuous Improvement :

Planning and Controlling :

Resource Management :

IT Support :

Job Requirements :

Details

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