Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Client Services Partner

Client Services Partner

Axiata Digital LabsKuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

The Client Services Partner at ADL leads the charge in delivering exceptional service to our clients, ensuring projects valued up to $10M are executed flawlessly on time, within budget, and to the highest quality standards. This pivotal role demands a blend of technical acumen, leadership, and strategic foresight in the Telco domain, aiming to transform business models into digital powerhouses through innovative project management methodologies

Responsibilities

Client Relationship Management and Service Excellence

  • Cultivate and Strengthen Client Partnerships : Build and maintain robust relationships with key clients, understanding their business needs and ensuring ADL's services align with their digital transformation goals.
  • Service Delivery Oversight : Ensure the seamless delivery of projects, maintaining the highest standards of quality, and exceeding client expectations in service excellence.
  • Feedback and Continuous Improvement : Actively solicit client feedback to refine and enhance service offerings, driving continuous improvement in client satisfaction.

Project Management and Execution

  • Strategic Project Leadership : Lead the planning and execution of complex projects valued up to $10M, ensuring they are delivered on time, within scope, and budget.
  • 5Team Coordination and Motivation : Oversee a diverse project team, fostering collaboration and motivating members to achieve peak performance and meet project milestones.
  • Risk Management and Mitigation : Identify potential project risks, developing and implementing effective mitigation strategies to minimize impact on deliverables

    • Business Development and Growth

  • New Business Opportunities : Identify and pursue new business opportunities within the Telco domain, enhancing ADLs market position and revenue growth.
  • Proposal Development and Presentation : Craft compelling proposals and presentations to secure new projects and expand ADL's client base.
  • Market Analysis and Strategy : Conduct market analysis to inform strategic decisions and identify trends shaping the telecommunications industry.

    • Leadership and Team Development

  • Mentorship and Development : Mentor team members, providing guidance and professional development opportunities to build a high-performing client services team.
  • Performance Management : Implement performance management practices to ensure team members are aligned with ADLs strategic objectives and deliver on their KPIs.
  • Cross-Functional Collaboration : Work closely with other departments to ensure a cohesive approach to client services and project management, fostering an environment of teamwork and innovation.

    • Key Accountabilities

  • Client Satisfaction and Retention : Ensure the highest levels of client satisfaction, measured through feedback and retention rates, demonstrating ADL's commitment to excellence in service delivery.
  • Project Delivery and Management : Accountable for the on-time, within budget delivery of projects valued up to $10M, with a direct impact on company revenue and client trust.
  • Team Performance and Development : Drive the performance and professional growth of the client services team, setting SMART goals aligned with ADL's strategic objectives and fostering a culture of excellence and continuous improvement.
  • Business Growth and Market Positioning : Spearhead efforts in identifying and securing new business opportunities, contributing to ADL's market expansion and enhanced competitive positioning within the Telco domain.

    • Education and Experience

  • Bachelor's Degree in Computer Science, Information Technology, or a related field. This foundational educational requirement ensures the candidate has a solid understanding of the technical aspects relevant to the role.
  • Minimum of 12 years of relevant working experience in the Telco Domain. Extensive experience in telecommunications underscores the ability to navigate and manage complex client service operations effectively.
  • Certifications : PMP or PRINCE2 certification is highly regarded, evidencing formal project management skills.

    • Knowledge

  • Project Management Methodologies : Profound knowledge of Agile, Waterfall, Scrum methodologies, and tools such as JIRA, Confluence, MS Project, highlighting the ability to adapt to various project needs and environments.
  • Telco Industry Acumen : Strong understanding of the telecommunications sector, with insights into market trends, technology advancements, and regulatory landscapes.
  • Digital Transformation : Familiarity with digital transformation strategies and how they can be leveraged in the Telco domain to drive business growth.

    • Skills

  • Leadership : Demonstrated ability to lead and inspire a team, fostering an environment of collaboration and excellence.
  • Communication and Interpersonal : Excellent communication skills, both verbal and written, enabling effective stakeholder engagement and team collaboration.
  • Analytical and Problem-Solving : Strong analytical skills with a proven track record in solving complex problems and making data-driven decisions.

    • Abilities

  • Independent Management : Ability to work independently, manage multiple competing priorities, and deliver results under tight deadlines.
  • Adaptability : Capable of adapting to rapidly changing technology landscapes and operational needs within the Telco domain.
  • Innovation : Adept at leveraging innovative solutions to enhance project outcomes and client satisfaction

    • Attitudes

  • Proactive and Result-Oriented : Exhibits a proactive approach to challenges, focusing on delivering results and driving continuous improvement.
  • Customer-Focused : Strong commitment to understanding and meeting client needs, ensuring high levels of satisfaction.
  • Ethical and Integrity : Upholds high ethical standards and integrity in professional conduct, fostering trust and respect among clients and team members
    • Buat amaran kerja untuk carian ini

    Client Service • Kuala Lumpur, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Client Service Team Lead (Hybrid)

    Client Service Team Lead (Hybrid)

    citi.comKuala Lumpur, Kuala Lumpur, Malaysia
    Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Business Tax Services - Private Client Services, Senior Associate

    Business Tax Services - Private Client Services, Senior Associate

    Ernst & Young Advisory Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
    At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Client Relationship Manager

    Client Relationship Manager

    SodexoKlang, Selangor, Malaysia
    Champion and lead adoption of the Clients for Life process and tools to drive retention.Drive Accountability - work closely with the business to develop, implement annual retention activity plans a...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Service Representatives

    Client Service Representatives

    Pacific Asiawide CorporationKuala Lumpur, Kuala Lumpur, Malaysia
    No matter your background, what matters most is your ambition.We'll provide the training, tools, and mentorship.You bring the drive, the mindset, and the willingness to succeed.Together, we'll buil...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Services Representative

    Client Services Representative

    I-MAX Financial Sdn BhdBest View Hotel Subang Jaya, Selangor, Malaysia
    I-MAX Financial is a pioneer Financial Advisory firm with 15 years of experience in the industry.We specialise in Employee Benefits and Retirement Planning. This is a full-time on-site role for a Cl...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Services Partner

    Client Services Partner

    Axiata Digital LabsKuala Lumpur, Malaysia
    The Client Services Partner at ADL leads the charge in delivering exceptional service to our clients, ensuring projects valued up to $10M are executed flawlessly on time, within budget, and to the ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Client Service Associate

    Client Service Associate

    ProxymityKuala Lumpur, Kuala Lumpur, Malaysia
    Proxymity is a pioneering investor communications platform.Our unique, cutting-edge solutions connect global listed companies with their shareholders, via their intermediaries, in real time.This cr...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Client Services Executive

    Client Services Executive

    iFAST Global Hub AI Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
    FAST 是一家总部位于新加坡的财富管理金融科技平台,为金融顾问公司、金融机构、银行、互联网企业、跨国公司,以及亚洲的零售和高净值投资者提供全面的投资产品和服务。.FAST is a wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investm...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Service Manager

    Client Service Manager

    Marsh & McLennan CompaniesKuala Lumpur, Kuala Lumpur, Malaysia
    We are seeking a talented individual to join our.Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Client Relations Specialist (US Stock & Options Market)

    Client Relations Specialist (US Stock & Options Market)

    moomooKuala Lumpur, Kuala Lumpur, Malaysia
    Client Engagement and Relationship Management.Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Client Relations Representative

    Client Relations Representative

    Venus Adv Corporation Sdn BhdPuchong New Village, Selangor, Malaysia
    Graduated… but not sure where to start?.The job market can feel like a maze, especially when every ad asks for 2 years' experience. At NX Dimension Sdn Bhd, we don't expect you to have it all figure...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Engagement Specialist

    Client Engagement Specialist

    Revolution Runners Sdn BhdPuchong New Village, Selangor, Malaysia
    Launching Your Career in 2025?.You're starting on your own terms — and that's powerful.At Revolution Runners, we don't offer empty promises. We provide a real platform to grow — a place where your v...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Services Analyst

    Client Services Analyst

    TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most love...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Relationship Manager

    Client Relationship Manager

    VR Excellent (M) Sdn BhdPetaling Jaya, Selangor, Malaysia
    We are seeking a dynamic and motivated Client Relationship Manager to be the key contact person for our IT solutions company (backend services). This is a newly created role, offering the opportunit...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Services Executive

    Client Services Executive

    iFAST CorporationKuala Lumpur, Kuala Lumpur, Malaysia
    FAST 是一家总部位于新加坡的财富管理金融科技平台,为金融顾问公司、金融机构、银行、互联网企业、跨国公司,以及亚洲的零售和高净值投资者提供全面的投资产品和服务。.FAST is a wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investm...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Servicing

    Client Servicing

    CKGKuala Lumpur, Kuala Lumpur, Malaysia
    Established in Malaysia in 2003, CKG is a leading Integrated Property Marketing Agency specializing in digital design solutions using the latest media and visualization technology.With over 20 year...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Client Representative

    Client Representative

    Revolution Runners Sdn BhdPuchong New Village, Selangor, Malaysia
    A career should be more than just a paycheck it should be passion, growth, and purpose.At Revolution Runners, we believe in building more than careers — we build people. We work with clients across ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Services Specialist

    Client Services Specialist

    Finsmart Solutions Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia
    Be part of the Client Services Team to provide quality customer services to clients in a professional manner.Handle clients on-boarding, on-going account maintenance, and business processing relate...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Relationship Manager

    Client Relationship Manager

    PU PrimeKuala Lumpur, Kuala Lumpur, Malaysia
    As a Senior Client Relationship Specialist, you shall be part of this anchor team to grow businesses, retaining and growing profitable revenues with a portfolio of our prestige clients.You are some...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Client Services Representative

    Client Services Representative

    DOMINIONKuala Lumpur, Kuala Lumpur, Malaysia
    Client Services Representative (Fluent in Korean) – Kuala Lumpur, Malaysia.Dominion Capital Strategies is seeking a highly professional and client-focused Client Services Representative to join our...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu