Sales Support Executive (Indoor)

Responsibilities

• Assist Project Manager on leading complex quoting activities landed at Transpak Penang, including cost modelling, margin analysis, and competitive pricing strategies for Sales / Project Manager to approve.
• Support the Project Manager in conducting cost analysis to provide insights for strategic pricing adjustments and business direction.
• Provide technical support for engineering related inquiries. Work closely with Engineering team to communicate customer feedback and product improvement.
• Work with Procurement Team on sourcing to ensure quoting activities are conducted smoothly and quotes are submitted within lead time.
• Work closely with Sales and Project Management Team to understand latest business direction and strategic performance price calculation and analysis with adherence to the business strategy for quoting activities.
• Maintain good relationships with customers from Project Management Team, Sales or Procurement. Follow up closely with customers on project bidding status, award status as well as understanding win / loss reasons.
• Assist Project Manager to set up new awarded projects, including coordinating internal FA meetings, fit tests at customer sites and ensuring customer NPI units are shipped smoothly.
• Act as a communication bridge between Sales / Project Management Site Operations, translating sales discussions into actionable operational plans and ensuring seamless execution.
• Ensure customer accounts are well-managed and foster strong relationships to meet and exceed customer satisfaction expectations.
• Analyze customer behaviour through order patterns, shipment data, and forecasts, delivering performance insights to Project Management for data-driven business planning.
• Maintain and update customer pricelists and Penang quotation board.
• Prepare monthly reports on RFQ win rate, customer sales performance, and end user sales performance.
• Represent the Project Manager in their absence, including attending internal and customer meetings.
• Train and mentor junior sales support staff on quoting best practices, tools, and systems.
• Proactively recommend actionable improvement plans to enhance the department’s functionality and operational efficiency.
• Understand the requirements for a QMS, including documented information, planning and determining process interactions.
• Perform any other tasks assigned by the HOD from time to time.

Job Requirements

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