Indoor Sales Officer

Be the first point of contact for customers – answer calls professionally and provide product & service info.

Process customer orders (Certificates of Origin, invoices, applications, forms) accurately and efficiently.

Follow up on shipments with courier services and update customers promptly.

Maintain detailed records of customer interactions, complaints, and inquiries.

Work with customers to resolve issues and ensure satisfaction.

Support your team with other duties assigned by your Supervisor.

What You’ll Do

Be the first point of contact for customers – answer calls professionally and provide product & service info.

Process customer orders (Certificates of Origin, invoices, applications, forms) accurately and efficiently.

Follow up on shipments with courier services and update customers promptly.

Maintain detailed records of customer interactions, complaints, and inquiries.

Work with customers to resolve issues and ensure satisfaction.

Support your team with other duties assigned by your Supervisor.

What We’re Looking For

Experience : Minimum 2 years in customer service & administration.

Skills : Problem-solving, systematic, independent, and proficient with Microsoft Office.

Communication : Excellent verbal & written skills in Bahasa Malaysia, English, and Mandarin to serve Mandarin-speaking customers (required) .

Education : SPM / Diploma / Degree.

Bonus if you’ve worked in a related field before.

Why Join Us?

Be part of a supportive team that values your ideas and growth.

Opportunity to sharpen your problem-solving and communication skills.

A role where your contribution directly impacts customer satisfaction.

Room to grow your career in a dynamic and customer-focused environment.

If you’re someone who takes pride in helping others and enjoys being organized, we’d love to hear from you!

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