Trainer Manager (Need Experience)
Agensi Pekerjaan JobScoper Sdn BhdGeorge Town, Penang, Malaysia18 jam yang lalu
Penerangan pekerjaanBachelorâs Degree in Education, Business, Training & Development, or related field (preferred). 4â6 years of experience in a BPO training function, with at least 2 years in a managerial or leadership role. Understanding of BPO metrics (CSAT, AHT, FCR, QA) and how training influences performance. Strong data analysis skills to track training ROI and identify improvement opportunities. Excellent communication and presentation skills in English (other languages a plus). Strong leadership, people management, and coaching abilities. High adaptability to frequent product updates and fast-paced technology changes. Strong problem-solving, organizational, and stakeholder management skills. Willing relocate work in George Town, Pulau Pinang. Provided training. EPF / SOSCO Annual leave / Medical leave 5 working days.
Job Responsibilities
- Lead the Training team.
- Oversee end-to-end training operations including new hire onboarding, product / process training, and continuous learning.
- Design, review, and update training curriculum to align with client updates, product launches, and policy changes.
- Collaborate with Client, Operations, and Quality teams to identify skill gaps and implement effective training solutions.
- Manage, coach, and mentor Trainers to maintain consistent facilitation quality.
- Monitor training effectiveness through assessments, nesting performance, and post-training KPIs.
- Provide regular reports to internal management and client stakeholders on training outcomes and improvements.
- Drive learning innovation (gamification, e-learning, simulations) to keep training engaging and effective.
- Ensure compliance with client requirements, BPO standards, and data security protocols.
Job Requirements
Job Benefits
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Trainer • George Town, Penang, Malaysia
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