Manager - Payment Services M / F

Manager - Payment Services M / F

Crédit Agricole S.A., Putrajaya, Malaysia

Job description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours : 9 : 00AM-6 : 00PM

Region : LUX

What will you do?

• Lead employees using performance management tools and experience, manage capacity planning, manage new staff on‑boarding and provide oversight and direction to the employees in the department in accordance with the organization’s policies and procedures.
• Ensure quality of service delivered is in line with standard practice, superior quality and timeliness.
• Ensure errors and omissions are maintained at an absolute minimum, or where occurring, are not repetitive in nature.
• Ensure to escalate any error / omission in respect of the existing procedures and practice.
• Effectively manage relationship with key stakeholders to be able to balance service, risk and efficiency. Provide a support to internal stakeholders and clients for queries and instruction format / execution of cash payment instruction.
• Effectively manage team members, motivation and conflict resolution. Organize the daily work with the team, especially in absence of Supervisor.
• Contribute towards major projects, risk measurement and implementation.
• Ensure continuous sharing of information to Senior manager and team members, along with oversight team(s) and to provide senior management coverage in the absence of the Senior Managers or Head of Department.
• Understand, and conceptually be in a position to execute :
• Organize and manage the handling of cash processing (payments & receipts) and cash queries requested by Internal and External Stakeholders, CACEIS Correspondent Banks, or External Counterparties.
• Sensibilize people about best practice in term of Cash Payments operations flow.
• Mitigate financial / reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.

What do you need to succeed?

Must-have

Nice-to-have

What's in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Position location

Geographical area : Asia, Malaysia

City : Putrajaya

Remote work : unauthorized

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor's degree in related field.

Level of minimal experience

6-10 years

Languages

English (Fluent)

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