Operational Excellence Executive - Logistics Operations, MY Marketplace

Operational Excellence - Logistics Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Operational Excellence - Logistics Operations role at Shopee

Responsibilities

• Responsible for supporting the logistics team in the areas of planning, execution, and performance improvement to provide best in class user experience.
• Streamline processes and improve overall efficiency within the logistics team i.e. centralise the system handling, configurations, and process standardization.
• Participate in cross‑functional projects and initiatives, including regional efforts, to drive continuous improvement and operational excellence across logistics operations.
• Provide operational support and be on standby during major campaign periods to ensure smooth execution and timely resolution of logistics issues.
• Actively communicate to the affected stakeholders via various channels to manage expectations.
• Negotiate for tighter thresholds, implement key initiatives to improve delivery time, lost & damage, RTS rate.
• Identify opportunities for cost savings and process enhancements in logistics operations.
• Act as the custodian of the Shopee logistics long tail performance, adhering to processes to ensure effective order management.
• Daily review and management of seller shipping applications, communication with the cross‑functional team.
• Conduct regular quality checks and audits to maintain high standards of operational efficiency and customer satisfaction.
• Drive data‑driven analysis to support business decisions for identifying cost‑saving opportunities, process improvements.

Requirements

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

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