Community Support Associate

Community Support Associate

Location : WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

The Company - GOGET

GoGet is an award winning on demand workforce platform. Our mission is to transform the traditional labour market. No longer do people have to choose between a full-time job or an 8-hour working shift. We believe the future of work is here and that is through creating opportunities by connecting people in a whole new way. We envision a world where true empowerment is possible. We empower businesses to connect with the city’s workforce, grow their operations while saving money and be more efficient. For our users in the community who are looking to network, learn a new skill, we are changing the game for opportunities, upskilling and mobile training for the nation’s people. If you feel passionate about helping others, about connecting people and about creating impact through innovation, join us!

The Role

We’re looking for a Customer Support Associate who’s passionate about supporting user issues and eager to grow in a fast-moving, mission-driven tech company.

The central goals are :

• Providing top-quality customer support to the communities we serve
• Using insights from user issues to drive platform improvements

As part of GoGet’s Support Team, you’ll be on the frontlines of ensuring our community — both GoGetters and Posters — have a smooth and positive experience on our platform. You’ll respond to inquiries, solve problems, and make sure every user feels heard and supported.

At GoGet we are People first, then Process and Product. People because we believe not only in the community that underpins the model of GoGet but that execution is our differentiator and people are necessary for this to be done well. This is what we believe will eventually deliver a great product!

Come work with our wonderful and passionate team and make an impact on our community today!

Responsibility breakdown

Customer Support

As a Community Support Associate, you will be at the forefront of ensuring that our users have a seamless and positive experience with GoGet. You will manage and resolve a wide range of user inquiries across multiple communication channels, including but not limited to :

You’ll leverage your problem-solving skills to ensure high customer satisfaction and drive positive user outcomes, reinforcing GoGet’s commitment to delivering exceptional customer service.

Communication

Platform improvement

Who will you work with?

You’ll be part of the Community Support Team, working closely with your teammates and reporting to the Support Lead. Together, you’ll make sure our users experience GoGet at its best — every time.

Requirements

After reading the above and you feel like it is a lot of you, Well, let’s have a chat!

Contact : Drop your resume to

Title your email as : Community Support Associate

Company Website : Seniority level

Entry level

Employment type

Contract

Job function

Other

Industries

Human Resources Services

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