After-Sales Operation Assistant
Xiaomi TechnologyKuala Lumpur, Kuala Lumpur, Malaysia6 hari lalu
Penerangan pekerjaanEducation : Bachelor's degree in Business Administration, Engineering, or a related field. Experience : Minimum of 5 years of experience in after-sales service management, preferably in the automotive, electronics, or consumer goods industry. Skills : Excellent problem-solving and decision-making abilities. Good communication and negotiation skills. Ability to analyze data and drive performance improvements. Technical Knowledge : Familiarity with service operations, warranty policies, and technical troubleshooting. Language : Proficiency in English and Chinese. Travel Requirement : Willingness to travel within the assigned region as needed. Service turnaround time Cost efficiency in after-sales operations Team performance and training effectiveness Spare parts availability and usage efficiency Associate Full-time Management Appliances, Electrical, and Electronics Manufacturing and Retail Appliances, Electrical, and Electronic Equipment
After Sales Service Specialist – WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
We are looking for an After Sales Service Specialist to lead and manage after sales operations at Xiaomi Technology.
Responsibilities
- Oversee and manage all after-sales service activities, including customer support, warranty services, and repairs in the designated region.
- Lead, train, and motivate after-sales service teams, ensuring high performance and professional customer interactions.
- Ensure excellent customer service by addressing complaints, improving service efficiency, and maintaining high customer satisfaction scores.
- Work closely with dealers, service centers, and third-party service providers to ensure high-quality service delivery.
- Identify areas for service improvement and implement best practices to enhance efficiency and service quality.
- Manage the regional after-sales budget, optimize operational costs, and ensure profitability.
- Track key performance indicators (KPIs), analyze service data, and prepare regular reports for senior management.
- Ensure adherence to company policies, safety regulations, and industry service standards.
- Coordinate with the supply chain team to ensure the availability of spare parts and minimize service downtime.
- Provide technical guidance and training to service teams and dealers to enhance their capabilities.
Qualifications & Requirements
Strong leadership and team management skills.
Key Performance Indicators (KPIs)
Seniority level
Employment type
Job function
Industries
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Assistant Operation • Kuala Lumpur, Kuala Lumpur, Malaysia
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