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Sales & Operation Team Lead (Mandarin Speaker)
Prouvers Sdn BhdBandar Baru Sri Petaling, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanTrack team members' individual KPI progress; coach and motivate them to achieve sales, service, and quality targets. Implement a healthy feedback loop : collect, address, and follow up on members' suggestions or concerns. Maintain high team morale, engagement, and psychological safety to boost productivity. Monitor the quality of incoming leads to identify low-quality or unqualified leads that hinder sales conversion. Request new campaigns or adjustments from the marketing team to improve lead quality and quantity. Propose improvements to sales templates and suggest sales strategies or propose broadcast campaign to enhance team closing rates and achieve sales targets. Continuously identify operational, workflow, or sales-related issues affecting output, sales conversion, or client satisfaction. Develop actionable plans, pilot solutions, and evaluate their effectiveness with data-driven metrics. Proactively implement process changes or training modules based on identified gaps. Develop and roll out structured training modules focusing on product knowledge and communication skills. Assess training effectiveness through sampling, QA reviews, and feedback. Liaise with Sales, QA, and other relevant teams to ensure alignment and smooth execution of shared goals. Address and resolve miscommunications or bottlenecks between teams.
Key Responsibilities
Team Management & Daily Operations
- Supervise daily tasks of L1–L3 agents to ensure smooth operation and timely task completion.
- Resolve members' issues, answer inquiries, arrange working schedules, approve OT / leave, and maintain workforce readiness.
- Conduct regular stand-up meetings to monitor progress, align team efforts, and address immediate obstacles.
Performance Monitoring & Improvement
Lead Monitoring & Sales Strategy Optimization
Operational Issue Analysis & Process Improvement
Training & Development
Reporting & Analysis
KPI & Target Achievement
Cross-functional Collaboration
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Mandarin Speaker • Bandar Baru Sri Petaling, Kuala Lumpur, Malaysia
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