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Player Support Executive (Mandarin & English Speaker)

Player Support Executive (Mandarin & English Speaker)

PEOPLE PROFILERSKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Responsibilities

  • Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
  • Identifying correcting and advising on technical issues in the customers computer, mobile app and / or video game console.
  • Identifying trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.
  • Escalating real-time issues to client / supervisor.
  • Translate Mandarin to English and vice versa
  • Report and minutes writing in Mandarin and / or English

Requirements

  • Requires to work on weekends and public holidays with a fixed schedule.
  • Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamers perspective and give in-depth gaming and PC / console troubleshooting support
  • Ability to solve and analyse information accurately with appropriate speed and guidelines
  • Team player
  • Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Player Support Executive Mandarin • Kuala Lumpur, Kuala Lumpur, Malaysia

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