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Executive, IT Support
7-Eleven Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia22 jam yang lalu
Penerangan pekerjaanDiploma or Degree in Information Technology, Computer Science, or related field. –3 years of relevant IT support experience. Security Awareness : Knowledge of antivirus, data protection, and basic cybersecurity hygiene. Software Support : IT Applications at stores such as POS Application, Inventory Module, POS Back Office Application. Remote Support Tools : TeamViewer. Ticketing Systems : Experience with ITSM tools. Good communication and interpersonal skills. Customer-oriented mindset and patience in handling users. Problem-solving attitude and analytical thinking. Ability to prioritize and manage multiple tasks. Team player with a willingness to learn new technologies.
Responsibilities :
- Provide timely IT support to end-users.
- Log, monitor, and resolve support tickets in accordance with SLA.
- Escalate complex issues to relevant IT teams when necessary.
- Track and update ticket statuses while maintaining clear communication with users.
- Create and update user guides, FAQs, and knowledge base articles.
- Prepare simple reports on IT support activities, common issues, and resolutions.
- Identify and suggest improvements to minimize recurring issues.
- Participate in IT projects such as system rollouts, upgrades, or migrations.
Requirements :
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