ITIL Change and Release Management Analyst

ITIL Change and Release Management Analyst

Roles and Responsibilities

• Assist Change and Release Senior Analyst for designing the strategic approach to managing change and support operations that fall within the domain of change management.
• Assist on maintaining and updating the Change management guide and govern change management domain.
• Ensure achievement of Change Management KPI ITIL target and maintain the updates accordingly.
• Assist on managing Change Advisory Board (CAB) forum and supporting documents related to CABs (normal and E‑CAB).
• Supporting the CAB Chairman and committee in decisions for major changes.
• Evaluating Requests for Change (RFCs), available resources, impact of change, and organizational readiness.
• Validating that appropriate tests and evaluation are performed before high‑risk changes are approved.
• Documenting and reviewing relevant processes and activities.
• Supporting the design and approving new change process models.
• Responsible for communicating the change management process across the IT organization.
• Ensure that change management requirements and data in tools are in place before CAB.
• Analyse Change Management request and result.
• Propose any initiative that can improve Change Management process as per ITIL framework.
• Presents recommendations to senior management for improvement.
• Evaluating the change impact and organizational readiness to limit potential risk.
• Evaluating the risk of change and providing actionable guidelines on reducing the impact.
• Evaluating resistance in adopting the change at the user, process, and technology level.
• Assist to manage the change portfolio, which allows the organization to prepare for and successfully adopt the change.
• Authorize minor change requests and coordinate higher risk change to CAB forum.
• Proactively conduct post‑implementation reviews to assess the decisions and performance related to the change request.
• Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate user.
• Oversee changes related to DevOps and Agile practices, ensuring alignment with ITIL Change Management framework.
• Ensure smooth service onboarding process by assisting Change and Release Senior Analyst coordinating with service owners, project teams, and operations for readiness and compliance.
• Maintain onboarding checklist and documentation to standardise the service onboarding process.
• Monitor and evaluate service onboarding activities to ensure minimal disruption and adherence to organisational standards.

Release Management Specific role

Key Roles and Responsibilities

Key Interactions

Other important items to consider

Other Part of Service Management Role

Coordination and Management Activities

Additional Service Management Duties

JOB REQUIREMENTS

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