Customer Service Specialist

Client :

A US MNC specialising in vision care product distribution.

Key Responsibilities :

• Handle incoming calls, emails, and messages from consumers regarding products, orders, and services.
• Accurately enter and track product orders, ensuring timely fulfillment and communication of delays or issues.
• Manage product complaints, returns, and warranty claims professionally and in line with company policies.
• Ensure smooth shipping, handle tracking requests, and resolve delivery or inventory issues.
• Keep up-to-date with new product releases, discontinuations, and changes to product specs or availability to ensure accurate communication.
• Work closely with sales, logistics, and supply chain teams to improve processes and ensure a seamless customer experience.

Requirements :