Manager, Production Support Engineer

Job Summary

We are seeking a candidate with strong hands-on engineering leadership for Credit Origination Hive in PE. This is #2 priority for the CTA program and a strong engineering talent is required to drive the rebuild of the Creditmate legacy platform. The role involves completing overhaul and development of an in-house solution in the latest technology stack. The person will drive solution design, architecture and execution of developing a new Creditmate UI aligned with CC-wide Unified UI / UX strategy. This is a strategic role to provide overall technical leadership and direction, encouraging innovation and improvement in the technology and data systems, processes and ways of working.

Advise on future technology capabilities and architecture design considering business objectives, technology strategy, trends and regulatory requirements Demonstrate awareness and understanding of the Group’s business strategy and model appropriate to the role

Business

Awareness and understanding of the wider business, economic and market environment in which the Group operates Understand and recommend business flows and translate them to API ecosystem

Processes

Responsible for executing and supervising microservices development to facilitate business capabilities and orchestrate to achieve business outcomes

People & Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles, ensuring effective supervision to mitigate risks Ability to interpret Portfolio Key Risks, identify key issues based on this information and implement appropriate controls and measures

Governance

Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with all applicable laws, regulations, guidelines and the Group Code of Conduct Effectively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidates should have :

Technically proficient professional with 8 to 10 years of overall IT experience, including 4 to 6 years in DevOps, Site Reliability Engineering (SRE), Java / J2EE development, or production support Hands-on expertise in implementing CI / CD pipelines using tools like Jenkins, GitHub, Maven, Ansible, Docker, and Rundeck Strong understanding of infrastructure-as-code, release automation, and orchestration Experience with monitoring and observability platforms such as the ELK stack (Elasticsearch, Logstash, Kibana), Splunk, and integration with APM tools Proficiency in programming and scripting using Java, Python, Perl, Shell Scripting, and PowerShell; ability to automate manual processes and optimize batch jobs Knowledge of test automation frameworks such as Selenium and Cucumber is a plus Foundational understanding of Oracle and Microsoft SQL Server databases, including basic DBA tasks Familiarity with Red Hat Enterprise Linux, CentOS, and Windows Server, with administration fundamentals Experience driving root cause analysis, production incident recovery, defect resolution, and continuous improvement to enhance system stability and throughput Ability to work across Agile squads, engage with development teams and business stakeholders, and ensure ITSM processes, change management, and operational governance compliance OS certifications (e.g., RHCSA / RHCE, Microsoft Certified) or DevOps certifications (e.g., AWS DevOps Engineer, CKA) are a strong advantage; excellent communication and stakeholder management, and the ability to perform in high-pressure production environments are essential

About Standard Chartered

We are an international bank, nimble enough to act, big enough for impact. For more than 170 years, we have worked to make a positive difference for our clients, communities, and each other. If you’re looking for a purposeful career and want to work for a bank making a difference, we want to hear from you. We celebrate unique talents and look forward to the talents you can bring. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, is achieved by how we live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Do the right thing

and are assertive, challenge one another, and live with integrity while putting the client at the heart of what we do Never settle

– continuously strive to improve and innovate, keep things simple, and learn from experience Are better together

– be inclusive, work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations Time-off

including annual leave, parental / maternity leave (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), with a minimum of 30 days total per year Flexible working

options based around home and office locations, with flexible working patterns Wellbeing support

through Unmind, resilience courses, an Employee Assistance Programme, and other self-help toolkits Continuous learning

culture to support growth, with opportunities to reskill and upskill Inclusive and values-driven

organisation that celebrates diversity and ensures everyone can realise their full potential

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