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Associate Representative, Customer Service and Support

Associate Representative, Customer Service and Support

APL Logistics Sdn. Bhd.Petaling Jaya, Selangor, Malaysia
15 jam yang lalu
Penerangan pekerjaan
  • Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.
  • Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.
  • Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor / Manager.
  • Escalate non-conformance issues for interventions and corrections.
  • Respond to queries from various stakeholders.
  • Cooperate with service providers (2PL / 3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.
  • Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.
  • Any other responsivities as assigned by Supervisors / Managers.
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    Customer Service Representative • Petaling Jaya, Selangor, Malaysia

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