Customer Service Agent

A. Position Overview

As a Customer Service Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanour

B. Key Responsibilities

• Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
• Make occasional outbound calls to customers for follow-up or to clarify issues.
• Review and coordinate return and refund requests in a professional and timely manner.
• Handle user issues related to financial transactions and logistics.
• Manage account-related inquiries, including issues with platform permissions.
• Accurately document customer interactions and system-related activities in internal tools
• Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs).

C. Qualifications

Other Details

Location : Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

Shift : Rotational Between 7am and 11pm

Working Days : 5 days working 2 days off rotational

Working arrangement : After 3 months probation, based on performance WFH option is given.