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Senior Agent, Customer Service

OKXKuala Lumpur, Kuala Lumpur, Malaysia

17 jam yang lalu

Penerangan pekerjaan

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles :

We Before Me

Do the Right Thing

, and

Get Things Done

. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing

Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.

Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.

Establishing and nurturing strong relationships with company partners and external stakeholders.

Escalating any queries or unresolved issues to Level 2 / Supervisors as directed by the operations management when they can not be resolved within standard procedures.

What We Look For In You

A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.

At least 2 years of experience in language-related roles, including translation, interpretation, or localization.

Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.

Ability to work independently in a fast-paced environment and deliver multilingual support.

Willingness to work according to a given schedule to support 24x7 language-related operations.

Strong interpersonal skills : the ability to navigate challenging language situations and remain composed under pressure.

Problem-solving mindset : a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.

Excellent time management : the ability to handle multilingual tasks effectively while managing time efficiently.

Quick learner : the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice To Haves

Familiarity with cryptocurrency and / or finance-technology industry.

Working knowledge of CRM tools, such as Zendesk.

Basic computer knowledge : MacOS, Lark, Microsoft Office, and G-Suite.

Benefits & Perks

Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly Bonus)

Meal allowance up to RM 500 / month

Unlimited transport allowance (T&C apply)

Monthly team building

RM 3,500 training & wellness benefits per annum

Convenient workplace (5 minutes walk from MRT TRX)

Insurance coverage for employees & dependants

Excellent prospects for growth and promotion : We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed

Employee engagement, recognition and appreciation program

Multinational working environment : Advance your career by interacting with individuals from various backgrounds, cultures, and nations

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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