Call Centre Agent

Role Delivery :

• Handle inbound and outbound calls, emails and chats in a timely manner
• To ensure all customer requests, enquires and complaints are attended and responded to in professional manner and as per the agreed SLAs
• To coordinate with internal and external stakeholders to resolve customer issues.
• Update all the customer information and issues in the CRM system.
• To work in a team environment and support other functions when required.

Qualifications preferred :

Location :

Based in Kuala Lumpur. Work timing will be shift based, between 8.30 – 10 pm. Weekly one day off.

We are an equal opportunity employer. Due to the large number of applications, we regret we will not be able to respond to each applicant individually. We will contact only the shortlisted candidates.

Job Type : Contract

Pay : RM2, RM2,500.00 per month

Experience :

Language :

Location :

Work Location : In person