Order Fulfillment Assistant

Handling customer Purchase Order (PO) from start to finish, for assigned subregion / customer groups / key accounts in accordance to the required dispatch / shipping dates.

Work closely with planners and warehouse team on deliveries committed and ensure maximum space utilization on each shipment to reduce shipping cost. Ensure all orders are fulfilled timely and accurately so that orders flow efficiently and effectively.

• Coordinate with agents, forwarders, shipping liners and authorities on shipment booking to ensure goods are properly shipped in time, be it online or offline.
• Track and maintain up-to-date database of all KPIs and prepare monthly performance report.
• Attend and resolve customer’s issues based on guideline provided on timely manner.
• Processing stock return note for any market return.
• Coordinate with Finance Department to ensure timely credit release.

Job Details

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