Change Management Specialist

Job Overview

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Deliverables

• Service to ensure that changes are handled in accordance with the current agreed process and associated procedures.
• Service to administer change records in SILVA, the Global ServiceNow instance.
• Service to participate in, and host relevant change management meetings including CABs.
• Service to assist with escalated changes and ensure their workflow is managed in accordance with the process.
• Service to provide day to day expertise for changes managed to the process stakeholders.
• Service to collaborate with process stakeholders.
• Service to ensure change approvals are in place in accordance with timings specified in the process.
• Service to produce change management reporting.
• Service to manage post implementation reviews for changes that have caused major business impact or upon request.
• Service to report issues or process deviations to the Change Management Team Manager.
• Service to report process improvements to Change Management Team Manager.
• Service to execute change process related tasks, including process improvements assigned by the Change Management Team Manager.
• Service to supervise and coordinate changes (e.g. OpCo releases, high impact / high risk changes) outside business hours upon request / on demand

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