Operations Specialist, Trust & Safety
BandLab TechnologiesSubang Jaya, Subang Jaya, Malaysia2 hari lalu
Penerangan pekerjaanConduct QA reviews and operational checks on moderation and enforcement actions to verify accuracy, identify gaps, and recommend improvements. Prepare, label, and analyze data to support QA reviews or investigations into harmful or suspicious activity. Assist with process improvement for recurring operational issues through policy calibrations and moderation playbook updates. Support performance reporting and trend monitoring through clear reports and dashboards, ensuring Trust & Safety metrics are accurate and actionable. Carry out investigations into emerging risks, coordinated activity, or policy edge cases. Analyze and share data insights on trends or anomalies in user behavior, content types, or enforcement outcomes. Partner with Product, Engineering, and Policy teams to translate findings into data-informed interventions and feature improvements. Document and communicate findings and operational learnings clearly across teams. 1–3 years of experience in QA, content moderation, investigations, or data operations (entry-level candidates with strong analytical skills are welcome). Strong analytical judgment and ability to assess moderation quality and consistency objectively . Proactive and curious mindset — able to spot trends, inconsistencies, or emerging risks from data or investigations. Excellent attention to detail, documentation, and cross-functional communication skills. Proficiency in basic data tools (Excel, Google Sheets, or similar) for data manipulation and management. Collaborative mindset — able to partner effectively with Policy, Product, ML, and Operations teams. Self-motivated, growth-oriented learner who thrives in a fast-paced, evolving environment. Experience preparing or analyzing large, unstructured datasets (e.g., user activity, content, enforcement logs). Experience building or maintaining QA frameworks or evaluation rubrics for moderation or enforcement review. Experience supporting machine learning workflows, such as data labeling, quality checks, or feature validation. Experience supporting dashboard creation or metric development to monitor abuse trends and measure moderation performance. Familiarity with business intelligence or visualization tools (e.g., Metabase, Tableau, Power BI). Interest or experience in data programming languages (SQL, Python, R) for analytics or automation. Interest or experience in exploratory analysis to distinguish normal vs. suspicious or coordinated user behavior (e.g., spam, fake accounts, influence campaigns). Awareness of basic clustering or anomaly detection techniques to identify emerging abuse patterns in user behavior or language. Health insurance Paid annual leave, paid sick leave and maternity leave
Operations Specialist, Trust & Safety
Department : Community
Employment Type : Full Time
Location : Malaysia
Compensation : RM5,500 - RM6,500 / month
Description
We are looking for a detail-oriented and proactive Operations Specialist to join our Trust & Safety team. You will play a key role in maintaining the integrity of our platform by supporting quality assurance (QA), operational monitoring, and investigations that protect our users and strengthen our enforcement systems.
In this role, you’ll review and evaluate moderation outputs, investigate trends, and improve the accuracy and consistency of moderation workflows. You’ll also assist in preparing, labeling, and analyzing data to uncover emerging risks — partnering with cross-functional teams to turn operational insights into data-informed safety improvements.
This is an excellent opportunity for someone early in their career who enjoys structured problem-solving, process improvement, and data-informed decision-making in a mission-driven environment.
Why You’ll Love This Role
- Play a hands-on role in protecting our community and improving Trust & Safety operations every day.
- Combine analytical thinking with operational impact to design smarter, safer systems.
- Grow into a cross-functional T&S operator with exposure to analytics, policy, and product development.
- Learn advanced safety analytics (e.g., graph analysis, behavioral modeling, NLP) — no prior expertise required.
- Mentorship from experienced Trust & Safety leaders and benefit from flexible, remote-friendly work options.
What You’ll Do
Skills, Knowledge and Expertise
Bonus Skills
Location and Benefits
This role is open to candidates located anywhere in Malaysia . Only candidates based in and authorized to work in Malaysia without the need for a work permit or visa sponsorship will be considered.
Benefits :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Safety Safety • Subang Jaya, Subang Jaya, Malaysia
Pekerjaan yang berkaitan
%20%2F%20Offshore%20Frontier%20Solutions)
- Dinaikkan pangkat
Operations Specialist
AtomeKuala Lumpur, Kuala Lumpur, Malaysia Headquartered in Singapore, Atome Financial is building a world‑class tech enabled financial services platform that is the best companion of our customers lifetime.
As a part of the Advance Intellig...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Operational Excellence (OpEx) Specialist (Compliance Operations)
OKXKuala Lumpur, Kuala Lumpur, Malaysia Operational Excellence (OpEx) Specialist (Compliance Operations).OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
OKX is a world-leading digital asset trading platform, providing advan...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Operational Specialist
Suttons GroupPetaling Jaya, Selangor, Malaysia Direct message the job poster from Suttons Group.Resourcing Business Partner at Suttons Group.Operations Executive at Suttons International.
Ara Damansara, Petaling Jaya, Malaysia (Hybrid after trai...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Operations Specialist
GrabPetaling Jaya, Selangor, Malaysia Grab is Southeast Asia's leading superapp.From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.In...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
- Dinaikkan pangkat
Security Operations Specialist
RochePetaling Jaya, Selangor, Malaysia Get AI-powered advice on this job and more exclusive features.At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dial...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
- Dinaikkan pangkat
Security Operations Specialist
F. Hoffmann-La Roche AGPetaling Jaya, Selangor, Malaysia Security Operations Specialist page is loaded## Security Operations Specialistlocations : Petaling Jayatime type : Full timeposted on : Posted Todayjob requisition id : At Roche you can show u...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Revenue Operations Specialist
ThoughtFullKuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull is on a mission to simplify mental health for personal and professional growth.We provide full mental‑health care services for corporates across the Asian region and beyond, pioneering ...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
- Dinaikkan pangkat
Operations Excellence Fraud Specialist
foodpandaKuala Lumpur, Kuala Lumpur, Malaysia Operations Excellence Fraud Specialist.Delivery Hero Group, the world’s pioneering local delivery platform, with a mission to deliver an amazing experience—fast, easy, and to your door.We operate i...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Operations Specialist
AI RudderKuala Lumpur, Kuala Lumpur, Malaysia Direct message the job poster from AI Rudder.AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences.
With AI voice assistants, your call ...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
- Dinaikkan pangkat
Operations Specialist
BoltKuala Lumpur, Kuala Lumpur, Malaysia Location : Bolt Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.We are looking for an analytical and solutions‑driven Operations Specialist with excellent leadership and interpersonal skil...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
- Dinaikkan pangkat
Compliance Specialist
MODEC Offshore Production Systems (Singapore) / Offshore Frontier SolutionsKuala Lumpur, Kuala Lumpur, Malaysia Compliance Specialist role at MODEC Offshore Production Systems (Singapore) / Offshore Frontier Solutions.We are currently based at KL Eco City, Malaysia.
Manage Vendor Approval Requests : be the fir...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Specialist, Quality Assurance (Compliance Operations)
OKXhasKuala Lumpur, Kuala Lumpur, Malaysia Specialist, Quality Assurance (Compliance Operations).At OKX, we believe that the future will be reshaped by crypto, contributing to every individual's freedom.
OKX is a leading crypto exchange and ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Operations Specialist, Trust & Safety
BandLab TechnologiesShah Alam, Shah Alam, Malaysia Operations Specialist, Trust & Safety.We are looking for a detail-oriented and proactive Operations Specialist to join our Trust & Safety team.
You will play a key role in maintaining the integrity ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Operations Specialist - ASO
Marsh McLennanKuala Lumpur, Kuala Lumpur, Malaysia Talent Acquisition Sourcing Specialist @ Marsh McLennan | Connecting top talent with global opportunities in professional services.
We are seeking a talented individual to join our.Marsh & McLennan ...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
- Dinaikkan pangkat
RSE Operations & Reliability Performance Specialist (Contract)
LindeShah Alam, Selangor, Malaysia RSE Operations & Reliability Performance Specialist (Contract).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Monitor and provide Operation & Reliability KPI performance analysis for On-...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
User Operations Specialist
Fintech NewsKuala Lumpur, Kuala Lumpur, Malaysia At Matrixport, we tackle complex problems as a team.We encourage openness and promote transparency, respect, and inclusivity.
Every team member is valued and has a voice that can be heard.We are alw...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Compliance Operations Lead (KYC) - Rotational Shift
ConfidentialKuala Lumpur, Kuala Lumpur, Malaysia Compliance Operations Lead (KYC) - Rotational Shift.Respond to team members’ queries and make further escalations when necessary.
Monitor team productivity and perform quality checks on the team's w...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
Sustainable Operation-EHS Partner
ERMKuala Lumpur, Kuala Lumpur, Malaysia Sustainable Operation-EHS Partner.To support the successful delivery of ERM proposals and projects in line with our vision, values and our strategic imperatives by : .
Adhering to all ERM and client r...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu