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Customer Service Executive
Agensi Pekerjaan Brandt Global Search Sdn BhdSelangorMalaysia, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanStrong written communication skills with the ability to explain complex issues simply. Prior experience as a Team Leader, Real-Time Analyst, or similar supervisory role is a plus. Experience in a customer service or digital support environment is advantageous. Ability to multitask, prioritize, and work effectively in a fast-paced environment. Must be adaptable and able to work 24 / 7 rotational shifts (including nights, weekends, and public holidays). Fluency in English; proficiency in Mandarin is a plus. Team-oriented with a focus on collaboration and customer satisfaction.
Overview
We are looking for dynamic and customer-oriented individuals to join our Digital Support Team. This role is ideal for individuals with basic customer service skills who thrive in a fast-paced, 24 / 7 rotational shift environment. If you’re adaptable, detail-oriented, and enjoy helping customers navigate digital platforms, we encourage you to apply!
Key Responsibilities
- Provide timely, effective, and professional support to customers via digital channels (e.g., live chat, email, social media).
- Assist customers with inquiries, troubleshooting, and resolving issues related to digital products / services.
- Maintain a high level of customer satisfaction by offering efficient and accurate solutions.
- Ensure all interactions are documented accurately and in a timely manner.
- Work collaboratively with team members and other departments to resolve customer issues and improve service.
- Meet performance and quality standards while managing workloads efficiently.
- Adapt to ongoing training and development to stay up-to-date with digital tools and services.
Requirements
Additional
What can I earn as a Customer Service Executive
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