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Hotel Reservation

Hotel Reservation

Anylodge Hospitality SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia
17 jam yang lalu
Penerangan pekerjaan

We are seeking a results-driven and analytical Revenue & Reservation Executive to oversee pricing strategy, room inventory control, and reservation operations across our hotel brands. You will play a key role in optimizing revenue, monitoring OTA performance, and ensuring smooth reservation workflows to support business growth.

Key Responsibilities : Revenue Management

  • Develop and implement dynamic pricing strategies across multiple hotel brands using RMS tools
  • Monitor market trends, competitor rates, and demand forecasts to adjust pricing in real-time
  • Analyze daily pickup reports, pace reports, and booking trends to drive RevPAR and ADR growth
  • Coordinate with the marketing team for tactical promotions, flash sales, and package offers
  • Provide regular performance reports (occupancy, revenue, yield, etc.) to management

Reservation & OTA Operations

  • Oversee day-to-day reservation management (direct bookings, OTA, corporate, and group)
  • Manage room inventory across OTAs, booking engine, and PMS (Little Hotelier preferred)
  • Ensure all rate plans, availability, and packages are updated accurately across platforms
  • Handle B2B and group bookings, and liaise with front office teams for allocation
  • Respond to reservation escalations, booking issues, or complaints promptly

    • Coordination & Optimization

  • Liaise with hotel operations, marketing, and finance to align rate strategy with business goals
  • Ensure accurate guest data, cancellation policy adherence, and booking confirmations
  • Support training of reservation staff and ensure SOP compliance
  • Recommend system or process improvements for better conversion and upselling

    • Requirements :

  • Diploma or Degree in Hospitality, Business, or related field
  • Minimum 1-2 years of experience in revenue / reservations management (preferably multi-property or chain level)
  • Proficient in PMS , OTA extranets, and RMS systems
  • Strong analytical and Excel skills; comfortable with reporting and performance dashboards
  • Excellent communication in English; Mandarin is an advantage
  • Able to work independently and manage multiple hotels' performance simultaneously
  • Based in Klang Valley with flexibility to attend meetings at Mont Kiara

    • What We Offer :

  • Hybrid working flexibility and supportive leadership
  • Multi-brand hotel group exposure (budget to premium segments)
  • Performance-based bonuses and growth opportunities
  • Dynamic and tech-driven hospitality environment

    • Job Type : Full-time

    Pay : RM2, RM3,800.00 per month

    Benefits :

  • Flexible schedule
  • Opportunities for promotion
  • Professional development
  • Work from home

    • Education :

  • Bachelor's (Required)

    • Experience :

  • Hotel Revenue Management : 1 year (Required)

    • Language :

  • English (Required)
  • Mandarin (Required)

    • Work Location : In person

    Buat amaran kerja untuk carian ini

    Hotel • Kuala Lumpur, Kuala Lumpur, Malaysia

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