Manager, Fund Services Operations Malaysia

Manager, Fund Services Operations Malaysia

Responsibilities

• Be the “subject-matter-expert” for the products and services offered by the Fund Services & Fiduciary Team in Malaysia.
• To oversee the operational aspects, managing and governing outsourcing partners in providing excellent quality of our Fund Services product and services.
• To interact with internal / external stakeholders and provide support and share knowledge in relation to the Fund Services ecosystem.
• To work closely with the Sales, Product, Implementation Managers and any other stakeholders, as well as the clients / Fund Managers, throughout the clients’ fund life cycle and to roll out new products within Fund Services.
• To lead, develop and provide guidance in day-to-day operational functions to our outsourcing partners, sharing knowledge and best practices.
• To ensure that the outsourcing team adhere to established controls and procedures; to identify any areas of improvement in work processes for business operations efficiency.
• Manage client relationships; act as client’s escalation point for any issues, complaints and special handling requests; proactively identify any client key requirements and implement enhancements / improve processes, systems and products.
• Act as governance for client and outsourcing teams to ensure smooth delivery of BAU processes and participate in periodic due diligence review.
• To ensure that the Team adhere to established controls and procedures; to identify any areas of improvement in work processes for business operations efficiency; to assist Head to reiterate and step up on controls in any lapse by Team and outsourcing partners.
• To investigate and resolve any queries or issues raised from / by the clients, Funds’ auditors, tax agents and any other stakeholders wherever required timely.
• To perform annual / periodic review of Departmental Operating Instructions, Checklists and Service Level Agreements with partners; ensure clarity and updates of the documents whenever required.
• Champion any system upgrades and enhancements; working closely with Tech Team in fixes, defining the specifications for any new reports and / or requirements; perform UATUVT; coordinate and monitor any system issues or concerns with the Team and outsourcing partners.
• Collation of KPI data, populate the monthly or ad hoc management reporting and maintenance of FTE tracker to ensure optimization of resources.
• Provide advisory and represent the department in any necessary discussion with stakeholders and clients; attend client service reviews.
• Recruit, direct, motivate, engage and develop staff, maximizing their strengths and develop their professional growth.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Members of Fund Services Team as well as our Global Business Counterpart, Members of Settlement, Corporate Action and Client Service teams in Custody, Members of Sales, Product, Trustee and Business Account Management Teams (Internal stakeholders).

Qualifications

Company Overview

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Our Values

Benefits

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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