Manager,Fiduciary and Fund Services Operations

Manager, Fiduciary and Fund Services Operations

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The specific role, based in Malaysia, will be focused on Investment Guidelines Compliance and Performance Measurement activities for all regions (i.e. APAC, MENA and HK). This role will report to the functional head of fund compliance in Malaysia and will be critical in supporting the global support function and the firm.

RESPONSIBILITIES

Strategy

Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.

Support the roll-out of appropriate quality management systems and other initiatives by the Company / Group.

Business

To assist the Head Fiduciary Services to manage the operations of Fiduciary Services and Performance Measurement processes (where applicable), in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.

To assist the Head Fiduciary Services in leading Fiduciary Services and Performance Measurement Team (where applicable) to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.

Processes

Post-trade alerts investigation in Charles River / Excel, proactive escalation and resolution

Preparation of Fund Performance Measurement Reports using Statpro (i.e. Allocation, Risk Analysis, Factsheets)

Oversight of testing of Charles River and Statpro Revolution

Client certifications / attestations

Partner with the team mates and ensure execution of the team’s strategy

Understand and own the risks associated with the Fiduciary Services global team

Ensure procedure documents are up-to-date and team is following the process

Challenge the status quo and identify opportunities for process enhancements

Enhance existing compliance coding, and investigate / troubleshoot potential breaches when needed

Active participation in strategic projects and initiatives

Drive connectivity with other locations and partner with peers globally in each of the fiduciary services teams

Manage and track escalations on Fiduciary Services and Performance Measurement product

Champion diversity & inclusion

Governance

Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

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