Manager, FMO Fiduciary & Fund Services Operation

Manager, FMO Fiduciary & Fund Services Operation

Overview

Director-level position within Fiduciary & Fund Services Operations responsible for delivering service and reports to country stakeholders / clients in accordance with requirements and agreed timelines, managing fund administration processes, and supporting process improvements and risk controls.

Responsibilities

• Deliver service and reports to country stakeholders / clients in line with the Services Level Memorandum (SLM) and ensure reporting deadlines are met.
• Record and disburse dividends by payment or reinvestment.
• Calculate and disburse payments of fees to investment managers / advisors, custodians, administrators and other service providers as required.
• Ensure accurate and timely processing of each deliverable and adherence to Fund Offering Memorandum and related documents such as the fund’s SLM.
• Ensure accurate capture of trades / prices / Reporting / Payment processing for all countries served.
• Ensure fund administration service fees are settled in a timely manner.
• Support Assistant Manager / Manager / Senior Manager and handle / deliver assigned ad hoc projects within deadlines.
• Manage and mitigate risks to clients and the Bank / Group by ensuring prompt and accurate reporting, timely rectification and monitoring of discrepancies.
• Provide accurate statistics relating to Key Risk Indicators (KRI) and Key Performance Indicators (KPI) to help measure and meet division objectives.
• Conduct RCA (root cause analysis) and focus on reduction of repeated errors.
• Train new joiners and provide regular updates on process changes, incorporating changes into DOI (Departmental Operating Instructions).
• Ensure proper functioning of day-to-day controls, periodic monitoring of activities, and timely resolution of risk issues.
• Ensure successful completion of BCP / DR tests at required frequencies.

Qualifications

About Standard Chartered

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