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Virtual Event Executive

Virtual Event Executive

Academy of AIPuchong, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

This job is a Virtual Event Executive at an AI education startup. You might like this job because it offers the chance to connect with clients, support exciting events, and grow your skills in a flexible environment focused on innovation.

About Us :

Academy of AI, a rapidly expanding no-code AI education startup based in Puchong, is in search of a highly driven Virtual Event Executive to join our energetic team! We empower entrepreneurs and professionals with cutting-edge AI knowledge, and we need a strategic operator to help us reach new levels of success (with a target of 8 figures!).

Role Overview :

We are on the lookout for a skilled and flexible Virtual Event Executive to become part of our developing team. The chosen candidate will be vital in ensuring client satisfaction through top-notch customer service, efficient event support, and streamlined onboarding procedures. This role provides excellent avenues for professional advancement within a flexible, results-focused environment.

Key Responsibilities :

Audience Engagement and Support

  • Deliver exceptional customer experiences to boost satisfaction and retention
  • Establish and cultivate strong relationships with clients through regular communication
  • Act as the main point of contact for customer inquiries and support needs
  • Execute effective customer onboarding procedures to ensure smooth transitions

Virtual Event Support

  • Offer thorough technical and administrative assistance for online workshops and training sessions
  • Oversee virtual conference tools and platforms to guarantee seamless event execution
  • Quickly address technical issues to ensure a positive experience for participants
  • Organize pre-event preparations and post-event follow-up activities
  • Process payments via various payment gateways and follow up on overdue payments
  • Develop and maintain documentation using multiple digital tools and platforms
  • Monitor customer feedback and share insights with relevant team members
  • Support marketing efforts to promote upcoming events and services

    • Digital Quality Assurance

  • Track service quality metrics and implement improvements based on customer input
  • Ensure compliance with company standards and protocols in all client interactions
  • Recognize opportunities for process enhancements and improved customer satisfaction
  • Document best practices and assist in creating training materials for new team members

    • Job Requirements

    Requirements

    Essential Qualifications

  • Minimum 1 years of experience in customer service, event coordination, or similar roles
  • Excellent communication skills in English (written and verbal)
  • Proficiency in managing online conference tools and virtual meeting platforms
  • Experience with payment gateway systems and basic financial processing
  • Strong documentation skills and familiarity with various digital productivity tools
  • Demonstrated ability to manage stress effectively in fast-paced environments
  • Open-minded and flexible approach to taking on diverse tasks and responsibilities

    • Preferred Qualifications

  • Experience in the education or training industry
  • Familiarity with AI concepts or educational technology
  • Background in event management or coordination
  • Knowledge of CRM systems and customer onboarding processes

    • Technical Skills

  • Proficiency in G Suite applications and Microsoft Office (Word, Excel, PowerPoint)
  • Experience with virtual conferencing platforms (Zoom, Microsoft Teams, etc.)
  • Familiarity with payment processing systems and basic financial tracking
  • Ability to learn and adapt to new software tools quickly

    • Soft Skills

  • Positive mindset and can-do attitude
  • Exceptional customer service orientation with a positive, solution-focused attitude
  • Strong time management and prioritization abilities
  • Excellent attention to detail and organizational skills
  • Adaptability and resilience in handling changing priorities
  • Strong interpersonal skills and emotional intelligence
  • Ability to work both independently and collaboratively within a team

    • Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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