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This range is provided by Stellar Blue. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
NT$600,000.00 / yr - NT$1,080,000.00 / yr
We are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management. We have established a strong presence across diverse industries, including finance, manufacturing, advertising, retail, gaming, and cryptocurrency. With a global client network, we strive to be the most trusted partner for our clients. By leveraging our all-round capabilities in development, operations, and marketing, along with professional expertise and extensive experience, we help clients achieve efficient systems, stable operations, and precise marketing.
Role
- 运营管理:监督客服团队的日常运营,确保服务交付高效、合规,并提升客户满意度。
- 流程优化:制定并实施标准操作流程(SOP),特别是验证流程(如年龄或内容审核),提升效率,减少错误率。
- 工作分配与交接:协调任务分配(如2天内完成交接),确保流程顺畅、无缝衔接。
- 团队管理:负责招聘、培训与指导客服团队,提升整体绩效,营造积极的团队文化。
- 预算与资源管理:管理运营预算,优化人力与技术资源配置(如CRM工具),提升成本效益。
- 绩效监控:跟踪关键绩效指标(KPI),如响应时间、对话量与客户满意度,并依据数据持续优化服务策略。
- 合规管理:确保运营流程符合相关劳动法规及公司政策,包括验证审核标准、内容合规性等。
- Operations Management : Oversee the daily operations of the customer support team, ensuring efficient and compliant service delivery while improving customer satisfaction.
- Process Optimization : Develop and implement standard operating procedures (SOPs), especially for verification processes (e.g., age or content checks), to improve efficiency and reduce errors.
- Task Assignment & Handover : Coordinate task allocation and ensure smooth handovers (e.g., within 2 days), maintaining seamless operational flow.
- Team Leadership : Responsible for recruiting, training, and mentoring the customer support team to enhance overall performance and foster a positive team culture.
- Budget & Resource Management : Manage operational budgets and optimize the allocation of manpower and technical resources (e.g., CRM tools) for better cost efficiency.
- Performance Monitoring : Track key performance indicators (KPIs) such as response time, conversation volume, and customer satisfaction. Use data insights to develop continuous improvement strategies.
- Compliance Oversight : Ensure all operations adhere to local labor laws and internal company policies, including verification and content moderation standards.
Ideal Profile
出色的领导能力、沟通能力与问题解决能力。熟悉 CRM 系统(如 Zendesk、Salesforce)及数据分析工具。有管理远程团队的经验,熟悉远程员工管理、流程优化及系统操作中英双语能力佳,沟通表达顺畅福利待遇
具有竞争力的薪资及绩效奖金。在充满活力的行业中获得职业发展的机会。拓展全球业务关系的国际化工作环境。灵活的工作环境,远程办公的弹性度。Requirements
Strong leadership, communication, and problem-solving skillsFamiliarity with CRM platforms (e.g., Zendesk, Salesforce) and data analytics toolsProven experience managing remote customer service teams, with an understanding of remote workflows and systemsProficient in both Chinese and English, with excellent communication skillsWhat We Offer
Competitive salary with performance-based bonusesCareer development opportunities in a dynamic and growing industryA global and collaborative work environment with exposure to international business operationsFlexible work arrangements with the option for remote workSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
ManagementIndustries
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