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Officer, Customer Service (ELM)

Officer, Customer Service (ELM)

Sime Darby PropertyShah Alam, Selangor, Malaysia
27 hari lalu
Penerangan pekerjaan

Requirements

  • To provide customer service work for the assigned unit.
  • Perform customer service-related activities and office support tasks, including handling key handover processes, answering phone calls, updating data in Salesforce, and managing filing systems.
  • Handle TNB Syabas transfer of names for individual units.
  • Manage payment processes for TNB, Syabas, and IWK bills (street light, guard post, gerai, etc.).
  • Process refund deposits for TNB Syabas accounts (old accounts and revoke cases).
  • Handle documentation for new meter registration for late buyers or canceled units.
  • Assist with administrative tasks.

Job Responsibilities

  • Prepare individual files for purchasers prior to key handover.
  • Answer phone calls at the TCS office and attend to complaints from purchasers, walk-ins, and phone inquiries.
  • Arrange appointments for purchasers for key handover.
  • Prepare and organize the Hand Over Kit.
  • Carry out the key handover process.
  • Create and update handover cases in Salesforce and close cases accordingly.
  • Coordinate with purchasers, Technical Supervisors, Inspectors of Works, Contractors, and other departments regarding key handover, complaints, and renovation works.
  • Manage and update data related to key handover and complaints in Salesforce.
  • Respond to purchasers' emails and prepare draft correspondence for review.
  • Manage purchaser files.
  • Prepare memos to finance for cheque requisitions (transfer names).
  • Email monthly bills from TNB and Syabas to finance for payment.
  • Update payment status in Salesforce once payment vouchers are received from finance.
  • Prepare TNB and Syabas termination forms for refunds.
  • Coordinate with TNB and Syabas for bill transfers and new meter registrations as needed.
  • Perform other customer service-related tasks as instructed by superiors.

    • Education / Professional Qualification

  • SPM / STPM or Diploma qualification.
  • Certification in Customer Relation Management is an advantage.

    • Professional Experience

  • Minimum of 5 years relevant working experience.

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    Buat amaran kerja untuk carian ini

    Customer Service Officer • Shah Alam, Selangor, Malaysia