Senior Officer, Ticketing Operations

Reports To

Executive, Ticketing Operations

Role Purpose

To handle reservations and ticketing functionalities by offering suitable solutions and product information to all walk- in customers with the utmost courtesy, ensuring that sales targets are achieved and procedures are consistently followed.

Key Accountability

• Responsible of handling First Class, Business Class, Economy Class, Enrich Platinum, Enrich Gold, Enrich Silver and Enrich Blue Walk in passengers as per set standard.
• To manage Reservations & Ticketing, up-sell relevant products whilst maintaining customer satisfaction.
• To ensure customer issues are resolved by securing the relevant information and finding a suitable resolution.
• Ensure all daily sales collections and credit card sales are submitted before leaving the office for the day.
• To assist superior and provide support with respect to delegated tasks / assignments.
• To deliver Genuine Malaysian Hospitality.
• To carry out any other task as assigned by Immediate Superior or to attend any meetings and / or assignments
• Taking on any tasks that may be assigned on an adhoc basis by superiors.
• Willing to be on a rotation basis within the CTO offices for staff based in CTO and within ATO offices for staff based at the KLIA Airport.

Qualifications & Working Experience

Areas of Experience

Personality Traits