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Customer Service Representative (Japanese Speaker)

Customer Service Representative (Japanese Speaker)

DevloITKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

Customer Service Representative (Japanese Speaker) – DevloIT, Federal Territory of Kuala Lumpur, Malaysia

Job Description

  • To assist the candidate with all aspects of the testing process from registration to test delivery
  • To interface between candidates, clients and test sites in a professional and efficient manner
  • Follow company guidelines in issuing Promo Codes / Emergency Vouchers whilst adhering to Contact Centre policies and procedures
  • Achieve and maintain all key quality and productivity metrics
  • Escalate unresolved candidate grievances to designated departments for further investigation
  • To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies and clients
  • To communicate and participate in team meetings, in order to share best practice and flag issues to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Experience and Skills

  • Minimum Diploma (Advanced / Higher or Graduate) bachelor’s degree or equivalent with at least 2 years working experience in relevant field
  • Excellent command of spoken and written English and Japanese
  • Immaculate telephone manners and communication skills
  • Excellent listening skills, critical thinker with attention to detail
  • Data entry, spelling, grammar and proofreading skills required
  • Ability to work in both a team environment and autonomously
  • Strong PC skills in a MS Windows based environment (including MS Office Excel, Word)
  • Demonstrate high degree of integrity and confidentiality

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • IT Services and IT Consulting and Business Consulting and Services

    • #J-18808-Ljbffr

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    Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia

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