Lead - Solution Engineer
OS KloudKuala Lumpur, Kuala Lumpur, Malaysia7 hari lalu
Penerangan pekerjaanFluency in Malay and Mandarin is an added advantage. 5–7 years of professional experience, with a minimum of 3 years in a dedicated Solution Engineering or Pre‑Sales role, preferably with lead or mentorship experience. Significant hands‑on experience in technology sales / pre‑sales with deep aptitude for technology at both business and technical levels. Proven ability to design, develop and deliver compelling technical demonstrations and Proofs of Concept (POCs). Extensive experience supporting mid‑market and enterprise customers, understanding their unique challenges and creating effective service / support strategies. Strong organizational, analytical and problem‑solving skills, with the ability to manage complex technical engagements. Outstanding interpersonal skills and a proven record of building collaboration with both technical and non‑technical stakeholders. Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts clearly and persuasively. Successful track record of influencing within matrixed organizations. Deep understanding of SaaS business models, enterprise software, and domains such as Customer Support (CX) or ITSM. Bachelor’s degree in Computer Science, Engineering, Information Technology or related field, or equivalent experience. Experience with the Freshworks product suite is a strong advantage.
OS Kloud WP – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Lead - Solution Engineer
We are seeking a highly skilled and experienced Lead Solution Engineer to act as a senior technical expert and mentor within our Field Sales support team. In this role, you will tackle complex customer challenges, design innovative solutions, and deliver compelling demonstrations of the Freshworks platform. As a technical pillar for the team, you will guide and support other Solution Engineers, champion best practices, and partner closely with sales management to drive revenue growth.
Key Responsibilities
- Technical Leadership & Mentorship : Serve as a senior technical resource and subject matter expert for the Solution Engineering team and broader sales organization; mentor, coach, and guide other Solution Engineers on technical best practices, solution design, and demonstration skills; lead by example in complex deal support, setting a high bar for technical excellence.
- Advanced Pre‑Sales Engagement : Work closely with mid‑market and enterprise customers to deeply understand their critical business problems and technical requirements; lead advanced discovery calls, architect sophisticated solutions, and deliver compelling, tailored product demonstrations and Proofs of Concept (POCs) for strategic and complex deals; expertly handle complex technical inquiries and objections from customers.
- Solution Design & Delivery : Drive user requirement gathering, in‑depth analysis and scope definition for complex projects; oversee and contribute to the creation of high‑quality pre‑sales documentation, including technical proposals, SoWs, wireframes and RFP / RFI responses; internally qualify sales opportunities from a technical feasibility and solution‑fit perspective; partner with sales management to advise on effective use of technical resources; maintain close alignment with Sales, Product Management, Engineering, Customer Support and Implementation teams; contribute to continuous improvement of pre‑sales processes, tools and knowledge sharing.
Qualifications
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Engineering and Information Technology
Industries : IT Services and IT Consulting
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