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Customer Service

Customer Service

GD EXPRESS SDN BHDKulim, Kedah, Malaysia
22 jam yang lalu
Penerangan pekerjaan
  • This position is contract staff under period of 3 months. (Urgent hiring)
  • Key Responsibilities :

    • Customer Interaction : Greet all incoming calls professionally and answer a timely manner.
    • Order Management : Process and key in all orders using the Customer Service and Traffic Control system efficiently.
    • Dispatch Coordination : Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.
    • Shipment Reception : Receive and log Lodge-In shipments from customers accurately.
    • Tracing and Follow-Up : Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.
    • Pre-Alert Handling : Arrange and follow up on all pre-alerts until issues are resolved.
    • Reverse Charge Requests : Manage and follow up on reverse charge requests until resolved.
    • Problem Shipments : Coordinate with shippers to resolve issues related to problem shipments.
    • Reporting : Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.
    • Qualifications :

    • SPM or Diploma qualification. (Fresh graduates are encouraged to apply)
    • Excellent interpersonal and communication skills, proficient in computer applications.
    • Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.
    • Please contact Ms Norsuhaila at for further information

      Job Type : Temporary

      Contract length : 3 months

      Pay : From RM1,700.00 per month

      Work Location : In person

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