SAP SD Senior Specialist

Overview

Join to apply for the SAP SD Senior Specialist role at DKSH. Location : DKSH WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Responsibilities

• Facilitate the implementation and support of SAP SD
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements
• Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients' needs
• Support manager in managing day-to-day operating assignments, solutioning and projects against operating budgets to ensure efficient usage of resources
• Provide first level global SAP SD support, prepare functional specifications, inclusive of the monitoring and tracking of incidents and service / change requests in meeting service level obligations
• Escalate critical issues to second level support for prompt technical resolution and development on SAP SD
• Prepare, review, and consolidate countries\' requests for new developments / enhancements to ensure a standardized and harmonized process
• Perform implementation of best practices, improvements, and change requests from users and ensure conformance with change processes
• Assist in testing and deployment / roll out of projects and change requests within timeline and quality deliverables
• Ensure adherence to service level agreements and processes
• Provide a single point of contact to users for prompt communication
• Act as liaison with client for troubleshooting : investigate, analyse, and solve SD related problems
• Act as a liaison between business functions and the technical team
• Provide ad-hoc training and user support as required
• Work self-directed and independently; may act as subject matter mentor to more junior team members

Functional Knowledge and Skills

Work Experience

Education

Bachelor\'s degree in Computing / Information Technology or its equivalent.

Seniority level

Employment type

Job function

Industries

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