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Customer Service Executive

Customer Service Executive

ROOMIE Sdn BhdSelangorMalaysia, Selangor, Malaysia
7 hari lalu
Penerangan pekerjaan

We are looking for a Customer Service Executive that focus more on chat engagement that has a great character and positive demeanour to serve our esteemed and potential customers, that keep them in great spirit and satisfaction.

Responsibilities

  • Strive to leave the customer with a positive customer experience after every contact by being fast and responsive to their needs.
  • Manage inbound and outbound chat and occasional calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Actively update “scripts” when information changes.
  • Meet personal / team qualitative and quantitative targets.

Requirements & Skills

  • Strong communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Excellent typing skill.
  • Able to work shift-based schedule, covering weekends and public holidays.
  • Plus Points When Applying

  • Previous experience in a customer support role.
  • Good command of English, Bahasa Malaysia or Chinese.
  • Any customer service or communication related certification.
  • Why Work With Us?

  • Fast track career for high performers.
  • Performance bonus.
  • Team incentive bonus.
  • Annual leave & medical coverage.
  • Personal development opportunities through sponsored educational seminars and training programs.
  • Handphone with mobile data provided.
  • Subsidised season parking.
  • We are fun.
  • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Executive • SelangorMalaysia, Selangor, Malaysia

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