Customer Experience (Urgently Hiring)

Job Description :

• Respond to queries from parents, students, and tutors via various communication platforms.
• Explain services, packages, tutor availability, and payment options.
• Match suitable tutors with students based on their requirements.
• Facilitate communication and ensure smooth onboarding and class scheduling.
• Address and resolve customer concerns or escalate as needed.
• Maintain and update schedules, attendance, and payment records.
• Follow up with clients for feedback and satisfaction.
• Promote engagement through information on promotions and new services.
• Provide exceptional customer support aligned with SifuTutor’s values.

(Apply now at #J-18808-Ljbffr