Key Responsibilities :
- Conduct outbound calls to business leads provided by the client
- Use the client's CRM system, excel, and VoIP tools (ex. Aircall) for lead management and calling
- Accurately log call outcomes and update lead information in the CRM
- Communicate directly with the client for product knowledge updates and work instructions
- Maintain high standards of professionalism and customer service during all interactions
- Adhere to compliance requirements for data handling and outreach (ex.GDPR, as applicable)
Tools & Systems :
CRM – client providedVoIP tools (ex.Aircall or similar) – client providedExcel or other spreadsheet tools for lead management as requiredReporting & Management :
Day-to-day work and product updates will be managed directly by the clientAttendance and time tracking will be monitored by Outsourced via installed software (ex.Blue TraIT)Requirements :
Previous experience in outbound telemarketing or sales is preferredFamiliarity with CRM and VoIP systemsStrong communication and interpersonal skillsAbility to work independently and follow client instructionsProfessional fluency in English and MandarinWorking Hours :
9am - 6pm MYT, Monday to Friday
Job Type : Permanent
Pay : RM2, RM3,500.00 per month
Benefits :
Health insuranceOpportunities for promotionProfessional developmentWork from homeWork Location : Remote