Ecommerce Customer Service Admin

Are you driven, results-oriented, and a team player?

With 100,000 customers all over Malaysia, PTT Outdoor's mission is to inspire adventure in every single person We're building a dream team where all your colleagues are extraordinary at what they do and are highly effective collaborators. It's on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading (Or else, click away)

What You'll Do

We're looking for an extraordinary Online Customer Service Admin to deliver the best customer service experience possible. In addition to customer service, you'll also be responsible for updating our product listings across all marketplace channels.

Your Responsibilities

• Manage and respond to customer enquiries through :
• WhatsApp
• Email
• Social Media

Marketplace Chats

Upload and manage customer orders to ensure smooth processing.

Coordinating with the team for exchanges and refund processes

Coordinate with internal teams (product, warehouse, content) to provide correct and helpful responses (e.g., videos, how-to guides).

Perform follow-ups for :

Unpaid or pending payments

Actively participate in the community WhatsApp group to coordinate cases, updates, and urgent matters.

Who You Are

If you feel that "Hey, I am the one" after reading all the above, please do submit your application

Job Type : Full-time

Pay : RM1, RM2,200.00 per month

Benefits :

Application Question(s) :

Work Location : In person