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(native Japanese) Chat Support Consultant, crypto (Remote)

(native Japanese) Chat Support Consultant, crypto (Remote)

SupportYourAppKlang City, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaan

Overview

(native Japanese) Chat Support Consultant, crypto (Remote)

Join our team as a Chat Support Consultant and thrive in a multicultural and multilingual environment while working from your home office. We are a dynamic trading platform redefining the crypto trading experience and focusing on People First management.

What you will do

  • Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
  • Handle customer inquiries, order disputes, and appeals
  • Provide valid, accurate information and solutions to customer requests
  • Manage complaints and appeals, including follow-ups on escalations when required
  • Maintain up-to-date knowledge of the company\'s trading platform and general market conditions
  • Understand customers\' needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

Requirements

  • Native Japanese and strong English proficiency (minimum B2; C1 preferred)
  • At least 6-12 months of online customer support experience, preferably in crypto or financial services
  • Experience in live chat support and handling customer inquiries
  • Strong analytical, logical thinking, and problem-solving skills
  • Proof validation skills or payment / banking knowledge
  • Financial background is strongly preferred
  • Positive and responsible attitude
  • Crypto industry knowledge is a plus
  • CRM experience is an advantage
  • Benefits and Perks

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards system
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Supportive management focused on your growth and long-term cooperation
  • Opportunities for self-development
  • Notes

    The listed benefits may vary depending on engagement terms. Terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected. This section may include details that apply differently to employees and independent contractors.

    About SupportYourApp

    SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have grown into an industry leader in premium outsourced customer support with eight hubs globally. We value an individual, caring approach and a positive experience for our team. We welcome people with diverse backgrounds and experiences. Please send your CV in English highlighting your outstanding skills.

    Visit our website :

    Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not influenced by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

    Seniorities and Employment

  • Seniority level : Associate
  • Employment type : Contract
  • Job function : Customer Service
  • Industries : IT Services and IT Consulting
  • Note : This listing may include other roles and postings for visibility on the platform.

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    Buat amaran kerja untuk carian ini

    Japanese Consultant • Klang City, Selangor, Malaysia

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