Logistics Service & Experience Associate - TikTok Shop (Mandarin Speaker) - Malaysia

Overview

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a skilled professional to join our logistics service and experience team. This role focuses on managing logistics provider customer service and improving service quality and efficiency.

Responsibilities

• Manage logistics provider's customer service team to provide qualified service quality with logistics-related consulting and other related enquiries.
• Manage and improve logistics customer service team performance by standardizing SOPs, monitoring metrics, iterating tools, and handling logistics exceptions.
• Analyze and classify logistics problems and output experience insight reports via data analysis and deep dives on enquiries.

Qualifications

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices around the world.

Why Join Us

We aim to inspire creativity and bring joy. Our diverse teams work to create value for communities, enable innovation, and foster growth. We embrace curiosity, humility, and an "Always Day 1" mindset to achieve meaningful breakthroughs for our company and users.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to reflect the communities we reach.

Job Details

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