Corporate Bank – Client Service Senior Analyst - AVP

Corporate Bank – Client Service Senior Analyst - AVP

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Implementation and Service, RTM Malaysia. The team consists of Implementation Managers and Service Managers dedicated to delivering seamless onboarding, integration and providing ongoing support and service to our clients.

Your key responsibilities

• Manage all service-related tasks for Corporate Cash Management (CCM) and TradeFinance Online (TFO) clients
• Maintain high caliber client service level for all clients
• Attend to daily queries related to client accounts, transactions / payments related inquiries and managing client requests.
• Provide L1 support and guidance for our Internet banking platform
• Work closely with L2 and Product Management to resolve any incidents and product-related issues
• Follow up on outstanding service related issues
• Prepare monthly internal and external reporting
• Conduct service reviews for all Tier 1 and pre-selected Tier 2 clients
• Work closely with implementation managers for related tasks
• Any other duties / tasks that may be assigned from time to time by the bank or persons acting on behalf of the bank
• Efficient communication in a cooperation model with clients and internal stakeholders
• Drive client satisfaction action plans for CCM and TFO clients based on client survey inside and outside of l&S.
• Cross-sell bank products, including foreign exchange and fix deposit placement.

Your skills and experience

What we will offer you

How we’ll support you

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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