E-commerce Operations and Support Executive

Overview

VIGOPRRISE SDN. BHD. is the Malaysian arm of Imoo , a leading smart wearable brand from China specializing in kids’ smart watches. We are expanding our e-commerce presence and local operations in Malaysia through Shopee, Lazada, and TikTok Shop. Join us to be part of a growing, innovative team connecting families through smart technology.

Responsibilities

• Manage day-to-day operations of Shopee, Lazada, and TikTok Shop.
• Execute product listings, pricing, page optimization, and promotional campaigns.
• Monitor sales data, traffic, conversion rate, and return rate to improve performance.
• Assist in planning and running advertising campaigns (Shopee Ads, TikTok Ads, influencer collaborations).
• Coordinate with procurement, logistics, and customer service teams to ensure smooth order flow.
• Prepare regular sales and performance reports for management and HQ.
• Handle customer enquiries via phone, chat, email, or social media.
• Process orders, after-sales issues, and complaints efficiently and professionally.
• Maintain detailed records of customer interactions and feedback.
• Communicate with internal teams to resolve issues and enhance customer experience.
• Support the development of FAQs and service guidelines to improve response quality.

Requirements

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