Technical Support Engineer Intern

Job Scope : Application Technical and Engineer Assistant (Intern)

Position Title : Application & Technical Assistant Intern

Department : Victor Manufacturing, Technical Lab and Application Support

Reports To : Technical Supervisor / Manager

Job Description :

1. Assisting in 3D Design and Development :

Assist in creating 3D models, prototypes, and technical drawings using Solidwork CAD software.

Collaborate with the engineering team to develop and refine product designs

Conduct research on materials, components, and manufacturing processes to support design decisions.

Help with testing and evaluation of prototypes to identify design flaws and suggest improvements.

2. Assisting with Documentation, Reporting and video editing :

Able to do proper reporting with excellent knowledge in all type of format / subjects.

Able to use Microsoft Word, Excel, PowerPoint and Canva.

Can do video editing in a proper sequence for product SOP and demonstration.

Contribute to the creation of technical documentation, such as user manuals and assembly instructions.

Help prepare reports summarizing project progress, findings, and recommendations.

Ensure accurate and organized documentation of engineering designs, calculations, and test results.

Assist in maintaining an organized inventory of engineering materials, components, and tools.

3. Hard skill requirement :

Good in handling power tools such as grinder, hand-drills, saw, cutting machine, etc.

Basic electrical knowledge in handling equipment to repair, testing and verification.

Capable in mathematic and technical science problem solving.

4. Conducting Experiments and Data Analysis :

Set up and perform experiments to collect data and evaluate performance.

Assist in data analysis using statistical software or tools to draw meaningful conclusions.

Help document experimental procedures, observations, and results accurately.

Contribute to the development of test protocols and quality control procedures.

5. Product Training and Consultation :

Support the delivery of product demonstrations and presentations to clients or end-users.

Provide technical assistance and consultation to customers or team members regarding product features, usage, and troubleshooting.

6. Photography and Videography for New Machine :

Capture good quality photographs and videos of new machinery.

Edit and produce media content suitable for various platforms and purposes.

Collaborate with the technical team to highlight key features and functions.

Assist in creating Standard Operating Procedure (SOP) videos for new and existing machines.

Develop a comprehensive catalogue of all SOPs, ensuring clarity and accessibility.

7. Troubleshooting and Problem Solving :

Collaborate with engineers to troubleshoot technical issues and propose solutions.

Support the investigation of product failures and provide input on root cause analysis.

Assist in implementing corrective actions to improve product performance and reliability.

Participate in brainstorming sessions to generate innovative solutions for engineering challenges.