Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
IT Infrastructure Regional Lead (Global) - Subang

IT Infrastructure Regional Lead (Global) - Subang

Rentokil InitialShah Alam, Selangor, Malaysia
12 hari lalu
Penerangan pekerjaan

Overview

IT Infrastructure Regional Lead (Global) - Subang. Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the company's businesses. Operating within the IT Service Management (ITSM) Framework, the Global Operations Control Centre is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.

The Regional Lead is responsible for team coordination, resolving advanced technical issues escalated by the team, and managing escalations through triage and prioritisation based on business impact. This role also focuses on developing team knowledge, contributing to performance reviews and 121s, and acting as the senior escalation point within the region. This role will support the Operations Control Centre (OCC) Manager to enact changes to processes and ensure the team is trained appropriately on new services or technologies transitioned into operational support.

Responsibilities

  • Infrastructure service monitoring, responding to alerts and taking action to ensure availability of network services and associated infrastructure.
  • Provide an escalation point for Global support teams for operational issues.
  • Incident management using the ITSM framework and platform (ServiceNow).
  • Coordinate regular systems maintenance tasks (configuration, patching, policy compliance).
  • Perform operational procedures, including software and hardware configuration, installation and maintenance.
  • Create and maintain documentation repositories for system configuration changes, including video and documented procedures.
  • Configure, deploy and support VMware, Microsoft, Redhat, Cisco, Aerohive technologies and a variety of other devices.
  • Liaise with IT business partners and Service Delivery team to maintain service across the organisation.
  • Act as point of contact for security operations incidents to ensure timely remediation of security risks driven by information security toolsets.
  • Execute small works / projects such as global upgrades of endpoint protection tools and security remediation activities driven by security dashboards.
  • Contribute to performance reviews and 121s; act as senior escalation point in the region.
  • Provide team reporting on statistics.

Requirements

The ideal candidate will possess :

  • Minimum a Diploma in a related discipline with proven IT computing environment experience.
  • 3–5 years minimum experience in an IT NOC or similar IT operations support role at an advanced level.
  • Experience

  • Demonstrates passion for world-class infrastructure technology operations.
  • Demonstrates excellent analytical problem-solving abilities.
  • Basic scripting (e.g., Python) or coding experience with a high-level language.
  • Monitoring of a medium to large-scale infrastructure environment.
  • Ability to install, configure and maintain infrastructure systems and solutions to specification.
  • Excellent attention to detail and ability to add value to complete tasks to a high standard.
  • Ability to identify and communicate improvements to processes and procedures to effect change.
  • Knowledge of 2 or more of the following products / solutions : VMware vSphere, Nutanix / vSAN, Windows Server or Linux Red Hat, Citrix XenApp, Cisco technologies (Switches / Firewalls / Routers), SD-WAN or MPLS.
  • Knowledge & Skills

  • Excellent task management and prioritisation of activities.
  • Excellent collaboration and communication in a global virtual team environment.
  • Able to operate in a busy Global Infrastructure Operations environment.
  • Awareness of ITIL service management framework.
  • Able to manage high-priority incidents (P1 / P2) impacting business operations.
  • Operate within SLAs to manage incidents.
  • Process-oriented and able to follow operating procedures.
  • Understands business priorities and the importance of service availability.
  • Rational, organized approach to work; self-motivated and able to plan own time and development.
  • Excellent communication skills for effective dialogue with customers, suppliers and service delivery partners.
  • Team player, able to work with local and remote operations team members in regional Rentokil Initial offices.
  • Benefits

    Rewards and Benefits

  • Attractive base salary
  • Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
  • Out-patient & Specialist Coverage
  • Dental & Optical Coverage
  • Additional Retirement benefits
  • Staff Purchase Plans
  • Equal Opportunities

    Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity, creating an inclusive environment that accepts differences, embraces strengths and provides opportunities for all colleagues to achieve their full potential.

    Address

    Rentokil Initial (M) Sdn. Bhd., Unit 8-1, Level 8, Tower 8, UOA Business Park, No. 1, Jalan Pengaturcara U1 / 51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan (Connected to Subang LRT station)

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    It Infrastructure • Shah Alam, Selangor, Malaysia

    Pekerjaan yang berkaitan
    IT Infrastructure Regional Lead (Global) - Subang

    IT Infrastructure Regional Lead (Global) - Subang

    Rentokil InitialShah Alam, Selangor, MY
    Quick Apply
    Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the company's businesses.Operating within the...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Infra Operation Support

    Infra Operation Support

    UOBKuala Lumpur, Kuala Lumpur, Malaysia
    UOB Federal Territory of Kuala Lumpur, Malaysia.UOB Federal Territory of Kuala Lumpur, Malaysia.United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 b...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    IT Project Manager, Asia (based in Subang)

    IT Project Manager, Asia (based in Subang)

    Rentokil InitialShah Alam, Selangor, MY
    Quick Apply
    Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamw...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Head of IT Governance

    Head of IT Governance

    Manulife Insurance MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    Nous utilisons des • •pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site.Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désac...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    Regional Network Operations Center Manager

    Regional Network Operations Center Manager

    DHL GermanyCyberjaya, Selangor, Malaysia
    Regional Network Operations Center Manager.With a global team of 5600+ IT professionals, DHL IT Services.All our locations have earned the. At IT Services, we are passionate about network technology...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    IT Solution Sales Manager

    IT Solution Sales Manager

    博賢集團 CTI GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Get AI-powered advice on this job and more exclusive features.Identifying and pursuing new business opportunities within your assigned territory. Engaging with potential clients to understand their ...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior IT Support

    Senior IT Support

    RakandaSemenyih, Selangor, Malaysia
    Step up as a Senior IT Lead! Drive tech ops, lead teams, set up branches & grow your career.Exciting role with travel – own transport required!. Lead and mentor the IT Support Team to ensure high-qu...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    COUNTRY MANAGER / MANAGING DIRECTOR

    COUNTRY MANAGER / MANAGING DIRECTOR

    Savino Del BeneKlang City, Selangor, Malaysia
    Savino Del Bene is a global leader in international freight forwarding and logistics services, with a turnover exceeding €4. With over 450 offices and more than 6,300 employees across five continent...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Branch Manager English Academy - Bukittinggi - Jambu Air

    Branch Manager English Academy - Bukittinggi - Jambu Air

    Ruangguru for BusinessBukit Tinggi, Pahang, Malaysia
    Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.Lead all activity initiatives within branches, including events, promotions, ...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
    • Dinaikkan pangkat
    Senior Infrastructure Engineer (Splunk)

    Senior Infrastructure Engineer (Splunk)

    DHL GermanyCyberjaya, Selangor, Malaysia
    Senior Infrastructure Engineer (Splunk).With a global team of 6000+ IT professionals, DHL IT Services.Our offices in Cyberjaya, Prague, and Chennai have earned. At IT Services, we are passionate abo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Regional Sales Manager, SEMA

    Regional Sales Manager, SEMA

    Scania Nederland B.V.Sepang, Selangor, Malaysia
    Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : Create Alert.Select how often (in days) to receive an alert : . Scania Export Markets Asia (SEMA) is a newly e...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Manager IT - Vulnerability and Threat Management

    Manager IT - Vulnerability and Threat Management

    New York Global Consultants Inc. (NYGCI)Kuala Lumpur, Kuala Lumpur, Malaysia
    Qualifications & Requirements : .Bachelor’s Degree in Cybersecurity, Computer Science, IT, or a related field.A master’s degree in Cybersecurity, or Information Security is highly valued.Minimum of 7...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    Regional Sales Manager (Remote, MYS)

    Regional Sales Manager (Remote, MYS)

    CrowdStrikeSeremban, Negeri Sembilan, Malaysia
    Regional Sales Manager (Remote, MYS).As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission is to s...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Specialist, Infrastructure

    Specialist, Infrastructure

    TNG DigitalKuala Lumpur, Kuala Lumpur, Malaysia
    Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring! | Hiring Tech Talents | Ex-J&T Express.We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love,...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    IT Application Manager - Finance

    IT Application Manager - Finance

    Etika Group of CompaniesPetaling Jaya, Selangor, Malaysia
    The person will be the regional IT SME for the companies in the business domain Finance and Reporting.Responsible for service support and operations for. The person will be the application owner for...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Bowtie Life Insurance CompanyKuala Selangor, Kuala Selangor, Malaysia
    Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next gen...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    IT Executive

    IT Executive

    QuikmasterBatu Caves, Selangor, Malaysia
    Engage with internal and external users to understand IT needs, analyze workflows, and implement solutions that improve productivity and efficiency. Manage vendor relationships, ensuring timely syst...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    Manager, IT Integration and Automation

    Manager, IT Integration and Automation

    DHL GermanySelangorMalaysia, Selangor, Malaysia
    Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system.Responsible of implement DHL standard digitalization & automation solution such as...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Data Center IT Remote Hands Engineer

    Data Center IT Remote Hands Engineer

    Jones Lang LaSalle IncorporatedKlang City, Selangor, Malaysia
    Data Center IT Remote Hands Engineer page is loaded## Data Center IT Remote Hands Engineerremote type : On-sitelocations : Johor Bahru, Malaysiatime type : Full timeposted on : Posted Todayjob ...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Cloud Deployment Engineer ( Remote / Hybrid)

    Cloud Deployment Engineer ( Remote / Hybrid)

    Hiredly XSepang, Sepang, Malaysia
    Our client is a leading global professional services firm providing audit, consulting, tax, and advisory services to help organizations drive growth and innovation. We are seeking a skilled CDE with...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu