Engage with internal and external users to understand IT needs, analyze workflows, and implement solutions that improve productivity and efficiency.
Manage vendor relationships, ensuring timely system implementation, maintenance, and support in line with service level agreements.
Gather user requirements, document processes, conduct UAT / QA, and coordinate successful rollouts of new systems, including training and user sign-off.
Provide technical support for IT infrastructure, hardware / software, social media, and e-commerce platforms, including troubleshooting and integrations.
Prepare and maintain system documentation, propose process improvements, and support the development of IT policies and procedures.
Research and report on new technologies to support business needs across departments.
(Apply now at #J-18808-Ljbffr
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