Account Relationship Executive (Merchant Servicing)

Account Relationship Executive (Merchant Servicing)

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senangPay — A DOKU Company is a next-gen local fintech empowering thousands of Malaysian businesses to accept payments seamlessly online — from FPX to cards, e-wallets and Buy-Now-Pay-Later (BNPL).

If you’ve ever wondered how GrabPay, ShopeePay or FPX transactions really happen, this is where the magic begins ✨ (and you’ll get a peek behind the curtain).

Our Merchant Servicing Team is the heartbeat of customer success. We don’t just manage merchants — we help them grow, innovate and fall in love with our payment ecosystem.

Role : Account Relationship Executive

As an Account Relationship Executive, you’ll be the go-to person for our merchants — solving problems, uncovering growth opportunities, and making data-driven decisions. Think of it as a blend of consulting, data analysis, and relationship building rolled into one exciting fintech adventure.

What You’ll Be Doing

Build Meaningful Relationships : Be the friendly face (or voice) behind our merchants’ success stories.

Solve, Don’t Escalate : Diagnose payment issues and collaborate with Product & Tech teams to resolve them.

Spot Growth Opportunities : Use data dashboards to identify upsell and cross-sell potential.

Run QBRs with Impact : Create and present merchant performance reports packed with key insights.

Champion New Ideas : Be part of pilot launches and shape the future of fintech with your feedback.

Be the Voice of Our Merchants : Share insights, trends and pain points to elevate merchant experience.

Who We’re Looking For

Fresh graduates in Business, Economics, Marketing, Finance, Data Analytics or related fields.

Comfortable working with data and solving problems.

Curious, analytical and eager to learn.

Strong communication skills in English & Bahasa Malaysia.

A true team player who thrives in a fast-paced environment.

Bonus : Familiarity with payment gateways (senangPay, iPay88, Stripe, etc.).

What You’ll Learn

How fintech companies manage and grow merchant portfolios.

How data translates into business decisions.

How to conduct real-world QBRs with senior stakeholders.

How SaaS and payment systems integrate with modern commerce.

Essential negotiation, presentation, and stakeholder management skills.

What Success Looks Like

By Month 6, you’ll be :

• Managing your own merchant portfolio.
• Presenting QBRs to real clients.
• Driving measurable merchant growth.
• On track to becoming an Account Manager.

Hybrid work flexibility (WFH + office).

Monthly fintech learning sessions and coffee chats.

1-on-1 mentorship from Account Managers.

A growth-driven, open and fun culture.

Snacks, strong memes & startup vibes guaranteed.

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