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Guest Experience Supervisor (Mandarin Market Focused)
perfect pinnacle sdn bhdKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanProficient in Mandarin & English (spoken & written) Strong communication, problem-solving, and leadership potential Hospitality or customer service experience preferred (fresh graduates with strong skills are also welcome) Able to work on shift / weekends / Public Holidays Guest-Centric & Proactive in creating smooth, enjoyable experiences for every guest. Knowledge of hotels, serviced residences, or the homestay industry will give you a strong head start. Calm Under Pressure, handle challenges with confidence and professionalism. Detail-Oriented & Reliable in making sure guest requests are handled quickly and thoroughly. Eager to Grow and improving together with the team. Competitive salary + allowances and performance bonuses Training and development in hospitality management Staff stay benefits at our homestay portfolio Medical and Hospitalisation Leave EPF / SOCSO / PCB Annual Bonus Training Provided
Overview
Guest Experience Supervisor (Mandarin Market Focused) at perfect pinnacle sdn bhd, based in Kuala Lumpur. In this position, you will be responsible for leading a team to deliver exceptional customer service and guest experiences for Mandarin-speaking customers.
Responsibilities
- Represent The Stay Hub – be the first point of contact, engaging with guests professionally through phone, email, and chat.
- Coordinate Reservations & Services – Manage bookings and guest requests with accuracy and attention to detail.
- Oversee Daily Operations – Ensure homestay units run smoothly, maintaining service excellence at all times.
- Champion Guest Satisfaction – Take ownership of guest feedback, resolve challenges, and elevate every stay experience.
- Uphold Standards – Enforce company policies, SOPs, and service guidelines with integrity.
- Collaborate Across Teams – Work closely with operations and management, sharing ideas to improve efficiency and guest happiness.
- Support Growth Initiatives – Contribute to new ideas and projects that expand our hospitality reach.
- Stay Proactive & Organized – Follow up on requests and ensure timely completion.
- Step Up When Needed – Provide extra support during peak times or emergencies.
What we're looking for
Benefits
Additional Benefits
Apply now for this exciting opportunity to be the Guest Experience Supervisor (Mandarin Market Focused) at perfect pinnacle sdn bhd.
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Experience Mandarin • Kuala Lumpur, Kuala Lumpur, Malaysia
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