Responsibilities
- Staff Management : Supervise, train, and evaluate all staff members, ensuring they meet performance standards and provide excellent service to club members.
- Member Relations : Address grievances and feedback from both staff and club members promptly, fostering a positive environment.
- Operational Oversight : Monitor and evaluate club operations, programs, and processes for quality and effectiveness, implementing improvements as necessary.
- Business Development : Set goals for improving the business, enhance marketing strategies, and explore new revenue opportunities.
- Event Coordination : Organize team-building events and member activities to enhance community engagement and satisfaction.
- Compliance and Standards : Uphold club policies and ensure compliance with health and safety regulations.
Required Skills and Qualifications
Leadership Skills : Strong ability to lead and motivate a team, with excellent interpersonal skills.Problem-Solving : Ability to handle conflicts and resolve issues effectively.Organizational Skills : Strong organizational and multitasking abilities to manage various club operations simultaneously.Experience : Previous experience in club management or a related field is often preferred, along with a background in customer service.Club managers typically work in a dynamic environment, interacting with staff and members regularly. They may work evenings and weekends, depending on club activities and events.
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