Junior IT Helpdesk

MATTA is HIRING!

We\'re on the lookout for a dynamic Junior IT Helpdesk to join our team. If you’re someone who thrives on varied tasks, enjoys learning new technologies, and is looking for real growth opportunities—you just might love this role!

You\'ll be reporting directly to Head of Marketing, Brands and Communications , working closely with all departments to ensure our IT systems and support run smoothly.

Responsibilities

In this role, you will :

• Act as the first point of contact for users for all IT incidents and service requests.
• Assist in maintaining our upcoming mobile app (not developing it, but helping ensure smooth performance).
• Provide basic support and management of AI tools and software that the company will be adopting.
• Log, track, follow up, update, and monitor reported issues.
• Manage user IDs, passwords, and security parameters.
• Maintain and update antivirus tools, oversee firewall security, and ensure data protection compliance.
• Safeguard company digital assets, devices, and business data.
• Handle IT inventory—laptops, desktops, storage devices, and peripherals.
• Coordinate with authorized service providers for repairs and replacements.

Requirements

Technical Skills :

Ready for a new adventure?

Work here isn\'t just a job—it’s a journey . You’ll be part of a supportive team that’s always innovating, exploring tech solutions, and having a bit of fun along the way. And as we grow, so will you.

Please note that due to the volume of applications, only shortlisted candidates will be notified.

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